April 2, 2020

How Can Remote IT Support Manage Business Risk and Boost Productivity?

How Can Remote IT Support Manage Business Risk and Boost Staff Productivity?

As the advantages of remote IT solutions are revealing themselves to executives and staff alike, an increasing number of teams are discussing the most efficient ways to embrace the trend. Amongst all these conversations, though, is one common concern which is rooted in remote IT support and how staff can embrace the flexibility without compromising on productivity. This article explains the benefits of remote IT support and how it can greatly boost staff productivity without forgoing quality.

The IT industry will keep leading other industries in terms of the number of remote positions they offer, and the highest paid remote workers. Considering the benefits, more and more IT companies are outsourcing and providing their services to client businesses remotely. A large number of businesses have already started to outsource their in-house IT functions to remote teams. Here, we present the best ways in which remote IT support can boost your staff productivity.


24/7 Monitoring and Maintenance

One of the key aspects of remote IT support is that it tends to provide monitoring and maintenance services around the clock to ensure that your network is fully functional and continuously running. Monitoring is a vital factor for setting a baseline for activity, so that uncommon network usage can be flagged and activities by potential hackers can be diagnosed and blocked before any harm occurs. Moreover, maintenance is also critically important. If you are hiring a remote IT service provider for your business, you have a lot of options and packages to choose from that include software and firmware update management, desktop support for end users and server support of physical or Cloud Servers such as those hosed on Amazon Web Services, Microsoft Azure or Google Cloud. A growing trend now is for internal IT departments to leverage third party outsourced IT Service providers to enable them to burst their resources and increase their capacity in times of higher demand. An example of this is during the Coronavirus COVID-19 outbreak and the overnight shift from working in the office to working from home for millions of global workers. This has put an unprecedented load and strain on internal IT departments who have benefitted greatly from working with outsourced remote IT support provider to ensure all of their users have been able to work productively from home as quickly as possible.

Remote IT support also helps to make sure that if any of your staff requires IT support during productive hours, they receive professional assistance to avoid any adverse outcomes. This helps to keep the staff stress-free during working hours, and maintains a high level of productivity.

Off-Site Backup

Remote IT support also provides off-site backup options so that a business has a secure location to back up all their encrypted data and information to protect said data from a potential malicious attack. Much of your staff’s work mainly relies on your data and information and any failure to back up that data could lead to a potential disaster. Remote IT support prevents a critical error from being made, which could cost your business a lot of money.


Being a business, you are always at risk of being exposed by potential hackers who almost certainly have an interest in your confidential data, including bank details, and login details for various websites which you, as a business use regularly. Remote IT support provides excellent choices for enhancing your data security, and the monitoring services they offer, also supplement these protective measures.

Monetary Savings

Remote technical support indeed costs you a small fortune, but it’s significantly less than you would pay to full-time, on-site IT staff who offer the same solutions. With experience and knowledge, plus an infinite range of options for support and security solutions and features, you will rarely find a reason for not having a remote technical/IT support for your business.

The Final Thoughts

Remote IT support not only brings a lot of business benefits in terms of cost-saving and data security but also increases the staff’s productivity by keeping their operations trouble-free and running smoothly 24/7. In this age of remote working, we recommend that all businesses include contingencies for emergency IT resources in order to cope with times of intense strain on internal IT departments, this should be part of the IT policies and also business Risk Management procedure. If you are interested to know more, contact us today at [email protected] or call us directly on +448450574009.